Returns & Exchanges

At Co-Op Superstores, we want you to be fully satisfied with your purchase, which is why we offer a straightforward 30-day return policy for most items in their original condition. Whether you shopped online or in-store, our team is here to ensure your exchange or refund is processed as efficiently as possible.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unused, in its original packaging, and within the 30-day return window from the date of purchase or delivery.

• 2.
  Gather Documentation

  Locate your original sales receipt or online order confirmation email to serve as your proof of purchase for the transaction.

• 3.
  Choose Return Method

  Return your items to any of our local Co-Op Superstores locations for free, or contact our support team to arrange a courier collection for larger goods.

• 4.
  Receive Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method or issue a store credit within 5-7 business days.